Mystery Guests
Mystery Guest visits
Are you interested in an objective, thorough look at your company? At Guest is King, we have over 400 well-trained Mystery Guests who are regularly trained and undergo a thorough induction process. These Mystery Guests will look at everything objectively from a hospitality perspective, giving you and your team the input you need. Nobody has ever questioned our checklists, which we take as a huge compliment!
The Mystery Guest checklists are divided into 4 different categories, Product, Personnel, Presentation and Promotion. Various aspects are assessed within these categories, such as the reception, keeping the glasses full, stimulating additional sales and greeting the guests in a hospitable way. Below, you can find an example of the Product section from the Mystery Guest checklist.
The Mystery Guest checklists are divided into 4 different categories, Product, Personnel, Presentation and Promotion. Various aspects are assessed within these categories, such as the reception, keeping the glasses full, stimulating additional sales and greeting the guests in a hospitable way. Below, you can find an example of the Product section from the Mystery Guest checklist.
How about a no-obligation
cup of coffee?
If you're curious about our services, and want to see whether we can work together, we are happy to pop by, tell you more and get to know you!
If you prefer a phone call, that’s also an option!